Login
Your username is generally your email address. Don't have a username and password?  Send an email to support@i-cubed.com and include your company name in the email.  You should receive a response within 1 business day.

Log a Case
If you can not find your answer on our FAQ site or in our knowledgebase, then submit a case to our customer support team. Please include a descriptive subject summarizing your issue, along with detailed information about your issue in the description field.  Make sure to attach any necessary log files (attachments include a .zip of any debug or error log files).  Please see 'Where Does Your Case Go?'.

Find a Solution
Browse our knowledgebase. Our knowledgebase is constantly growing, so please continue to search for solutions. Please remember to close your issue if you find your solution in our knowledgebase.

View Cases
“View All Cases” will show all cases in your company, including your open cases. “View My Cases” will only show your open cases. “View Closed Cases” will display all of the closed cases (yours and/or your company's). Click on a case to open the details. Here you can add additional comments and attachments to your case. Typical attachments include a .zip of any debug or error log files generated by the software.

Where Does Your Case Go?

Once you log a case with our customer support interface, it is queued up to be answered by a customer support representative. You will receive an automatic response that your issue has been successfully queued into our system, as well as an initial response within 1 business day of your request. Your support issue can go a few ways once it is filed:

• Our support representatives will solve and close your case
• Your support request will be identified as a feature request
• Your support request will be identified as a software bug