Support
How to Use I-Cubed Support?
Login
Username is generally your email address. Don't have a username and password?
- Send an email to
support@i-cubed.com. - Include your company name in the email
- Response in 1 business day
Urgent access needed? Call 919-755-5305
Log a Case
If you can not find your answer on our FAQ site or in our knowledgebase then submit a case to our customer support team. Please see Where does Your Case Go?
- Include a descriptive subject summarizing your issue.
- Provide detailed information about your issue in the description field.
- Attach any necessary log files.
- Attachments include a .zip of any debug or error log files
Find a Solution
Browse our knowledgebase. Our knowledgebase is constantly growing so please continue to search for solutions. Please remember to close your issue if you find your solution in our knowledgebase.
View Cases
“View All Cases” will show all open cases in your company including your open cases. “View My Cases” will only show your open cases. “View Closed Cases” will display all the closed cases (yours and/or your companies). Click on a case to open the details. Here you can add additional comments and add attachments to your case. Typical attachments include a .zip of any debug or error log files generated by the software.
Where Does Your Case Go?
Once you log a case with our customer support interface it is queued up to be answered by a customer support representative. You will receive an automatic response that your issue has been successfully queued into our system, as well as an initial response within 1 business day of your request. Your support issue can go a few ways once it’s filed:
• Our support representatives will solve and close your case
• Your support request will be identified as a feature request
• Your support request will be identified as a software bug
